How to Fix Garage Door Sensor Issues Quickly and Easily

Imagine you’re about to leave for an important meeting, and all of a sudden, your garage door refuses to close. Panic sets in, and you think about how much time you’ll have to waste troubleshooting it. But what if we told you that fixing garage door sensor issues can be done quickly and easily? In this blog post, we’re going to reveal the top tips on how to tackle those pesky garage door sensor problems, allowing you to get back on track in no time. So, buckle up and join us on this informative journey to keep your life running smoothly!

Common issues with garage door sensors include misalignment, dirty lenses, and faulty wiring. To repair misaligned sensors, adjust their position and ensure they are facing each other. Clean dirty lenses with a soft cloth or mild cleaning solution. If the sensors still don’t work, check the wiring connecting them to the opener and fix or replace any damaged wires. If you’re unsure how to proceed, it’s best to consult a professional garage door repair service.

Understanding Garage Door Sensor System

Garage door sensors are significant safety components of a garage door system. They work in conjunction with the opener to maintain the safe operation of your garage door. Understanding how these sensors work is essential for diagnosing and fixing issues efficiently and effectively.

Garage door sensors consist of two primary components, the sending sensor and the receiving sensor. These sensors are placed approximately 6 inches above the ground on either side of the garage door opening. The sending sensor sends an infrared beam to the receiving sensor. If this beam is broken, it triggers the opener to stop or reverse direction.

To illustrate better, imagine you’re standing in front of a closed garage door trying to enter; you press the button to open it, and as soon as it reaches about halfway up, you dart under it. Without sensors, a person could get trapped under a closing garage door or hit by one that’s opening as they walk in.

Sensors are required by law on all automatic garage doors made after 1993. This mandate was established after accidents involving people, pets, and even cars being trapped under closing garage doors happened too often alone in North America.

The purpose of this technology is to prevent serious injury or property damage from occurring due to an out-of-control or malfunctioning garage door system. Therefore, sensor reliability should never be discounted because of its importance.

A good analogy would be traffic lights regulating road traffic. Similarly, garage door sensors regulate safe movement within your garage space. Both systems ensure safety for humans and minimize accidents from happening.

Types and Locations of Sensors

Knowing what type of sensor your garage has is critical when addressing issues with them. There are primarily two kinds of sensors; photoelectric sensors and mechanical sensors.

Photoelectric sensors rely on an infrared beam connecting between the two sensors (the sending and receiving sides) across your garage door opening. Given that the sensors are in good condition, the beam stays connected until broken by a foreign object.

Mechanical sensors, on the other hand, work a bit differently. They do not rely on an infrared beam to determine when an object is blocking the garage door but use pressure instead. You’ll often find them mounted on either side of the garage door track.

Both sensor types have their pros and cons, so it’s essential to pick one based on your specific situation.

A quick example; photoelectric sensors may be useful in areas where rooms frequently lead into garages because they don’t necessarily require physical contact to halt a closing garage door. Since mechanical sensors comprise of physical barriers that cause immediate action, it could pose trouble closing the garage door if you didn’t intend it to.

Regarding location, homeowners should ensure that the sensors are well mounted and that no obstructions block their line of sight when approaching and leaving the garage space.

It’s worth specifying here that using different sensor types for different purposes provides flexibility in choosing your level of security over functionality. But as mentioned earlier, safety always comes first if you’re unsure about which sensor type is best suited for your needs.

One potential issue with photoelectric sensors is that they can be easily triggered by moving objects such as leaves or even shadows which could result in unnecessary stoppage of your garage door system. On the flip side, mechanical sensors may pose difficulties for inspection and calibration.

• It is crucial to know the type of garage door sensor you have (photoelectric or mechanical) when addressing issues with them. Each sensor type has its advantages and disadvantages, and it’s essential to choose one based on your specific situation. Homeowners should ensure that sensors are well mounted without any obstructions blocking their line of sight. Safety should always come first, so if unsure about which sensor type is best suited for your needs, prioritize safety over functionality. Keep in mind that different sensor types provide flexibility in choosing between security and functionality, but potential issues like unnecessary stoppage or difficulty during inspection and calibration may occur.

Sensor Communication with the Opener

One of the most critical components of a garage door system is the communication between the sensors and opener. The sensors serve as the eyes of the system, detecting obstacles that could hinder the movement of the door. The opener receives input from the sensors, then activates or deactivates accordingly.

When you press your remote control to open or close your garage door, the signal travels to the opener’s logic board before it is sent to the motor. Similarly, when an obstacle interrupts the beam created by the sensors, a signal is also sent to the logic board, which halts operation and prompts the reverse mechanism.

The communication between sensors and opener is a complex process that relies on a functional wiring system. In fact, even minor issues such as loose connections or damaged wires can severely impact communication and cause sensor malfunctions.

For instance, one of my clients experienced intermittent issues with his garage door not responding to his remote control. At first, he suspected some battery-related issue, but I found out that a rodent had chewed through some wires on his opener unit. While this may be an extreme case, it still illustrates how delicate this part of your system can be.

This communication system must run smoothly for your garage door system to work effectively. Therefore, when troubleshooting sensor issues, always check every element involved in creating this line of communication.

Common Garage Door Sensor Problems

As mentioned earlier, issues with your sensors’ communication capabilities can arise due to various reasons. However, below are some of the common problems associated specifically with garage door sensors:

Misaligned sensors are typical among garage door sensor issues and can occur when either or both sensors are not correctly aligned with each other. This misalignment disrupts their ability to create a clear beam across your garage’s opening resulting in malfunctioning.

Misaligned sensors can also create a safety concern since they directly impact your door’s reverse mechanism. In some cases, the door may fail to stop after detecting an obstacle or even fail to open altogether.

To avoid this issue, always ensure your sensors are adequately aligned per the manufacturer’s instructions. You can call in a professional if you’re not confident about your ability to align the sensors yourself.

When dust, dirt, or debris accumulate on the sensors’ lenses, it can interrupt their communication capabilities. Wiping them with a clean cloth should be enough to restore their functionality.

However, if you notice consistently dirty sensors despite cleaning them regularly, consider moving them to a different location where there’s less contamination or even installing protective hoods.

Finally, damaged or broken wires between the sensor and opener can cause loss of communication between these two components. Such wiring issues could result from factors such as rodent damage inaccessible wiring or accidental physical injuries.

If you’ve tried the quick fixes without success, it’s time to inspect the wiring connections from both ends and fix any damaged wires or replace them entirely if needed.

Fixing garage door sensor problems requires identifying issues early on and addressing them immediately before they lead to more significant problems. Although some issues may require professional attention, most can be solved through routine maintenance and occasional simple repairs. The next section will explore troubleshooting techniques for resolving sensor problems.

Misaligned Sensors

One of the most common issues with garage door sensors is misalignment. This occurs when the two sensors, located on either side of the garage door frame, are not facing each other correctly. When this happens, the sensors cannot communicate with each other and will not allow the door to close.

An example of how misalignment can happen is when one of the sensors gets bumped or knocked out of position accidentally. For instance, a basketball hitting one of the sensors can cause it to shift slightly, leading to misalignment.

It is crucial to address misaligned sensors immediately, as they can compromise the safety and security of your home. Leaving them unaddressed could potentially lead to a break-in or even injury.

Some homeowners might be tempted to attempt realigning their sensors themselves. However, unless they have experience working with garage door systems, it is not recommended. Attempting DIY repair work on your own could potentially damage further those sensitive systems.

Think about it like this: if you notice that your car’s brake lights are not working correctly, would you try to fix them yourself without any mechanical experience?

Now that we have explored misaligned sensors let us dive into how dirty or obstructed sensors can affect your garage door’s performance.

Dirty or Obstructed Sensors

Another typical problem with garage door sensors is dirt buildup or blockages that interfere with communication between them. Dirt and debris can accumulate on the sensor lenses over time, which disrupts their ability to detect each other properly. Additionally, cobwebs and spider nests could also obscure either sensor’s field of view and lead to faulty readings.

A homeowner leaves their gardening tools unsecured against a wall in the garage; they unknowingly obstruct one of their garage door sensor lenses through leaning the rake against it.

Dirty or obstructed sensors can be particularly frustrating because it is not always easy to detect their presence. It may seem like there is nothing visibly compromising the sensor’s performance at first glance, but in reality, they are being blocked by something as small as a cobweb or blade of grass.

Some homeowners might assume that all they need is to give the sensors a quick wipe-down themselves. However, it is worth noting that cleaning garage door sensors requires more than just a casual rub down with a clean cloth. Depending on the degree of dirt buildup on the lenses and the severity of obstruction, cleaning your sensors may require professional attention.

Just like putting a Band-Aid on a deep cut will not address its root cause, homeowners must address dirty or obstructed sensors’ causes, not just their symptoms.

Understanding common sensor problems and their causes can help homeowners proactively recognize when their garage door system needs attention before they become major issues. So let’s move along to our next section on how to diagnose and troubleshoot some of these issues.

Faulty Wiring

When it comes to garage door sensor issues, faulty wiring is another common problem that can cause your system to fail. In fact, wiring problems are one of the first things a technician will check when diagnosing a garage door sensor issue.

The most common type of wiring problem with garage door sensors is broken or frayed wires. If the wires that connect the sensors to the opener become damaged, they may be unable to transmit the necessary signals to the opener, which could cause the door to stop working entirely.

Another potential wiring issue is loose connections. Over time, vibrations and regular use can cause wires to loosen or detach from their connections. This can also lead to intermittent or complete failure of the system. If you suspect a loose connection is causing your sensor issue, carefully inspect all connections and tighten them as needed.

In some cases, faulty wiring may not be immediately visible or obvious. For example, if you notice that your garage door isn’t opening or closing properly even though everything else appears to be working correctly, there could be an underlying wiring issue related to the opener itself. This could require more extensive troubleshooting and repair work by a trained professional.

On one occasion, our client called us because even after cleaning and aligning their sensors multiple times, their doors weren’t functioning properly. Upon further inspection, we discovered that worn out wires within the opener’s motor head were causing disruptions in sensor communication, preventing the doors from accurately sensing objects or obstructions in its path.

That being said, pinpointing wiring issues yourself might prove challenging since wires are hidden behind panels and often soldered instead of connected by plug-ins. A trained professional would have the tools and experience necessary for detecting errors without inadvertently making worsening it further.

Some homeowners looking for quick solutions tend to attach new cables that seem like they fit perfectly only to have the sensors fail later. However, while it may slightly alter a system in the short term, it could lead to worse complications down the line. This is why it’s always best to leave wiring repairs to professionals.

Fortunately, if your sensor issue is due to faulty wiring, there are several troubleshooting and repair options you can try before calling in a professional.

Diagnosing and Troubleshooting Sensor Issues

If you suspect that a wiring problem is causing your garage door sensor issue, the first step is to turn off power to the opener completely before doing further inspection or work. Then, conduct a thorough visual inspection of all wires and connections from both sensors to the opener.

If all looks good with the wiring, you should switch your attention to inspecting the sensor eyes themselves. Ensure they are clean and properly aligned towards each other without any obstructions such as cobwebs or dust. After checking for everything related to the sensors themselves and still having issues opening/closing doors, some other factors to investigate include issues with power sources or electronic devices positioned close by.

If inspections reveal no unusual wear on connections or motors, consider adjusting your opener’s sensitivity settings. Problems like false detection of obstructions/not detecting objects might occur if those settings fall outside of their recommended limits or have been altered by stresses or vibrations.

For instance, improper alignment due to forces acting on them could cause one sensor eye on one side of a garage door frame with sensitive hardware or mechanics below it to be pushed upwards over time without much change on its companion eye opposite it. A quick adjustment of the height screws provided under each sensor head would fix this issue.

By utilizing an effective process of elimination starting from visual inspection through detector adjustments using manufacturer-recommended guidelines instead of guesswork, sorting out garage door sensor issues can be done effectively even when done by inexperienced hands.

While it may be tempting to diagnose and repair sensor issues by oneself especially in today’s DIY culture, this presents dangers of incorrectly troubleshooting or installing hardware which can lead to unsafe door operation. More complex concerns such as wiring trouble might warrant hiring a professional instead of attempting to fix it on your own.

It is similar to deciding whether or not you’ll have professional chefs cook your meal for you when you’re cooking for a large number of guests. While the former may result in superb quality servings, the latter might save money initially. But errors can be made if proper precautions aren’t taken and safety protocols observed.

By following these troubleshooting suggestions, you can potentially avoid needing to hire garage door technicians in all but the most complex situations. However, if none of these tips resolve your sensor problem, don’t hesitate to seek out professional help as soon as possible.

Quick Fixes and Adjustments for Sensors

When your garage door sensors are not functioning correctly, the first thing you should do is check if they are aligned properly. Misaligned sensors are one of the most common issues with garage doors. To fix this, start by visually inspecting the sensors to ensure that both of them are at the same height level. Then, adjust the sensor brackets carefully until both sensors are pointing directly at each other.

If your sensors are dirty or obstructed, give them a thorough cleaning to ensure clear communication. Dirt, debris, and spider webs can build up around the lenses of your sensors and affect their performance. Clean the lens cover using a soft, mild cloth or a tissue paper to avoid leaving any scratches on the surface. Be gentle yet persistent in removing any dirt or grime.

If you notice that your garage door opener lights flicker when trying to close the door, it could be because there’s something blocking the path of the beam. Check for anything that may be causing an obstruction and then attempt closing again.

A pulsating light on your garage door opener indicates that there is a problem with your sensors. For instance, if one sensor has lost power or has been disconnected accidentally, you may get a “pulsating” light code on your garage door opener console. Re-connect all wires and double-check if everything is still plugged in correctly.

I once had trouble with my garage door opening randomly without being triggered by anything from inside or outside of my house. After some investigation, I found out that one of my sensors was covered by some small leaves blown by wind, so it was not receiving the signal from the other unit properly. After sweeping away those leaves and bringing both units back into alignment, my garage door worked like brand new!

It’s essential to keep in mind that quick fixes can only do so much for malfunctioning sensors. These fixes can be very effective provided the sensors had no significant issues at first. If your garage door’s sensors are not fixable with these quick solutions or require more technical attention, you should consider booking a professional technician to help.

Some people may suggest that unplugging and re-plugging the garage door opener is also a reasonable solution. In some cases, this might work as it power-cycles your sensor unit; however, it’s essential to check if the problem still persists because sometimes its cause could be from other parts of the system rather than just the sensors.

You can compare it to when your car battery dies – yes, you can try jumping-starting it temporarily, but if there’s an actual fault in the engine or starter motor itself, simply re-connecting the battery won’t solve anything long-term.

Now that we’ve covered some quick fixes let’s turn our attention to cleaning and aligning the sensors properly in the next section.

• Garage door sensors, also known as photoelectric safety sensors, have been required by law for all newly installed garage door openers since 1993 in the United States to reduce the risk of accidents.
• A study conducted by the Consumer Product Safety Commission found that approximately 30,000 injuries occur each year related to garage doors, with malfunctioning garage door sensors being one of the contributing factors.
• According to industry experts, around 70% of garage door sensor issues are related to alignment problems, dirt on the sensor lenses or faulty wiring, which can usually be resolved with simple DIY maintenance procedures.

Aligning and Cleaning Sensors

Proper alignment is critical for garage door sensors to work as intended. Here’s how you can adjust and align them:

1) Start by measuring both sensor units’ distance from their respective floors and making sure they’re at the same height level. Measure again after making any adjustments.

2) Wipe down the sensor lenses with a soft cloth or tissue paper for smoother communication between units.

3) Use a spirit level tool (or download one off your smartphone app store) to guarantee that each sensor’s bracket is plumb.

Once you’ve successfully aligned your sensors using these steps, test your garage door by running it back and forth several times so that you’re confident there are no issues. Adjust again as necessary until you’re satisfied everything is working correctly.

Many people overlook sensor alignment and assume that all problems arise from other parts or components of the garage door system. I had a customer who called us out for a repair, and it turned out that their sensors were not aligned correctly; they were only about half an inch off. Once we adjusted them evenly, the garage door worked great again.

Aligning and cleaning your sensors should be part of a routine maintenance plan to keep your garage door running smoothly for longer periods. Increased weather exposure can cause sensor brackets to deteriorate over time, so ensure that you do this annually.

Some household owners may believe that alignment doesn’t matter for garage door sensors as long as they are both connected to the control unit properly. This is not entirely accurate as aligning your sensors directly affects door safety, longevity, and overall operation. ”

Think about it like a football game where you’re aiming to score into two different goalposts. If one is slightly off kilter, then making a goal is much more difficult than it needs to be—ensuring sensors are precisely aligned means your garage door can function effortlessly.

Now that you know how important aligning and cleaning your sensors is to your garage door’s health let’s recap what we’ve covered thus far.

Inspecting Wiring and Connections

When it comes to garage door sensor issues, faulty wiring is another common culprit that can cause a range of problems. If the wires connecting the sensors to the opener are damaged, frayed, or disconnected, the garage door may not open or close properly. In some cases, the sensors may even fail to communicate with the opener at all.

To inspect the wiring and connections of your garage door sensors, begin by turning off power to the opener and unplugging it from the electrical source. Locate the wires running between each sensor and the opener. Carefully examine these wires for signs of damage, including cuts, breaks, or corrosion. If you see any visible damage, use wire strippers to cut away the damaged section and strip ½ inch of insulation from each end.

Next, check that all wires are correctly connected to their respective terminals on both sensors and the opener. Loose or disconnected wires can cause communication errors or prevent power from flowing altogether. Use a multimeter set to OHM mode to test continuity between pairs of wires along the circuit. Make sure there are no shorts or interruptions in current flow. Refer to your manufacturer’s instructions for specific wire assignments and connecting procedures.

Once you have ensured that all connections are correctly mounted and fastened, plug in the opener and power it back on. Test to determine whether repairs had resolved any issues causing your sensor failure. You should also perform preventative maintenance such as cleaning lenses or checking sensitivity settings during this process.

While fixing wiring issues can be an easy solution for some garage door sensor problems, more complicated issues inside the motor unit might force a complete replacement unless you’re an experienced professional with experience in troubleshooting sensors throughout an entire garage door system. Keep wear-and-tear levels in mind when considering expensive repairs versus cost-effective solutions like yearly maintenance checks and cleaning dust out of your sensors.

It’s essential to keep in mind that garage door systems are complex mechanisms consisting of various components that need to work together to function correctly. Think of it like a smartphone; when one app isn’t working well, or there’s not enough memory available, then the phone won’t work as intended. In a similar vein, systems in your garage can solve sensor problems with quick fixes such as cleaning or tightening the wiring, or significant improvements that may require parts replacement or professional repairs.

If you find yourself dealing with garage door sensor issues caused by faulty wiring, following the steps outlined here for inspection and maintenance should help you get back up and running smoothly quickly. Remember to exercise caution when handling any electrical connections in this process and don’t hesitate to contact a professional if further assistance is required.

Frequently Asked Questions and Responses

What are the signs that indicate a faulty garage door sensor needs repair?

When it comes to garage door sensors, one of the main signs of a problem is that they fail to detect objects in their path. This can lead to the door not opening or closing properly, which can be frustrating for homeowners.

Another indicator of faulty sensors is if the garage door starts reversing unexpectedly during its operation. A malfunctioning sensor may not consistently detect an object in its path and trigger the reversal mechanism, causing unpredictable movement.

According to a study conducted by LiftMaster, a leading manufacturer of garage door openers and sensors, 78% of homeowners rely on their garage as the primary point of entry into their house. With such regular usage, it’s important to ensure the safety of these access points through functional sensor systems.

In conclusion, keeping an eye out for these warning signs can help homeowners identify problems with their garage door sensors before they become major issues. Regular maintenance and prompt repairs are necessary to keep garage doors functioning properly and ensure the safety of anyone using them.

How much does it typically cost to repair a garage door sensor?

When it comes to repairing a garage door sensor, the cost may vary depending on several factors such as the type of sensor, the extent of damage, and the location. However, on average, homeowners can expect to pay around $85-$300 for repairing a garage door sensor.

If you hire a professional technician to repair your sensor, the labor cost alone can range between $70-$150 per hour. Additionally, replacement parts may be required, which can also contribute to the total cost. According to HomeAdvisor, the average cost of repairing a garage door sensor is around $147.

Moreover, delaying or neglecting repairs may cause further damage and eventually lead to expensive replacements or even accidents. Ensuring timely repairs not only saves homeowners money in the long run but also ensures safety for themselves and their families.

In conclusion, while repairing a garage door sensor may seem like an unnecessary expense at first sight, investing in timely and adequate repairs can actually save homeowners money in the long run. If you suspect your garage door sensor needs fixing, seek professional help immediately.

How often should garage door sensors be maintained to prevent breakdowns?

Garage door sensors should be maintained at least once a year to prevent breakdowns. According to the US Consumer Product Safety Commission, malfunctioning garage doors caused an average of 30,000 injuries per year between 2014-2016. Neglecting sensor maintenance may result in serious accidents or damage to the garage door system.

A study conducted by The National Institute of Standards and Technology (NIST) revealed that poorly installed or maintained sensors can cause system failure, leading to dangerous situations. Regularly maintaining the sensors prevents debris buildup, electrical connection issues, and possible damage caused by weather conditions.

Moreover, maintaining garage door sensors is not a complex task. You can easily check if your sensors are functioning correctly by following simple steps such as ensuring alignment, cleaning, and checking the wiring. These tasks only take a few minutes but can save you from unwanted costs and damages in the long run.

In conclusion, garage door sensor maintenance is vital in preventing accidents and ensuring the longevity of your garage door system. Neglecting this simple task could lead to costly damages or worse yet, injuries. It’s best to make it a priority to maintain your sensors at least once a year for optimal performance.

What are the common reasons for garage door sensor malfunctions?

Garage door sensors are crucial components that keep you and your loved ones safe from accidents or injuries caused by the door closing unexpectedly. However, these sensors can also be prone to malfunctions that can cause the door to either fail to open or close properly, which can be frustrating and dangerous.

The most common reasons for garage door sensor malfunctions include:

1) Alignment issues: Misaligned sensors are the number one cause of sensor malfunction, accounting for more than 50% of all cases. This happens when the transmitter or receiver is bumped or jostled, causing the beam to become misaligned.

2) Dirty lenses: The sensors’ lens can accumulate dust and debris over time, which may affect their performance. If this is not addressed in good time, it can render the sensors faulty.

3) Wiring problems: Loose wires or damaged connections between the sensors and the opener may interfere with message transmission resulting in a malfunction.

4) Electrical surges: Sudden power surges can fry up the circuits on the sensors rendering them dead.

5) Faulty equipment: Finally, it is worth considering the age of your garage door system, as older models may contain outdated or defective hardware components that could fail at any moment.

It’s essential to keep your garage door sensors working correctly to ensure that your family and property remain safe. Therefore, if you suspect a problem with your garage door sensors, contact a professional technician immediately.

Can a homeowner perform garage door sensor repairs, or is it better to hire a professional?

Yes, a homeowner can perform garage door sensor repairs, but it is always better to hire a professional. Garage door sensors are important safety features that prevent accidents and injuries, so proper installation and maintenance are crucial.

According to a recent survey by Angi, more than 70% of homeowners attempt DIY home improvement projects. However, when it comes to garage door sensor repairs, it is recommended to leave the task to professionals. They have the skills, tools, and knowledge needed to handle this complex mechanism with precision and accuracy.

Moreover, there are legal requirements for garage door safety sensors under federal law (UL 325 Standard), which specify that garage doors must have photoelectric sensors or edge sensors installed. Failure to comply with these regulations can result in hefty fines or even legal action. A professional technician will ensure that your garage door meets all UL-325 requirements.

In case you decide to do the repairs on your own, make sure you have read the manual carefully and follow all precautions provided by the manufacturer. Remember that your safety and the safety of others may depend on the correct functioning of these sensors.

In conclusion, while homeowners can perform garage door sensor repairs, hiring a professional technician remains the best option. It guarantees that the job is done right and helps keep everyone safe.

What Our Customers Have to Say

Terry was excellent. Extremely professional knowledgeable and courteous. Terry diagnosed the issue and repaired the unit. No hard sales or pressure to buy new. When we need service or are looking to replace our garage doors we will be calling you!

Debora Hume

13:42 20 Sep 23

Aidan was polite, professional & a pleasure to have work on my garage door. The device & repairs have made the door work better than it has in years. I highly recommend Canadoor Garage Doors. Thank you Aidan!

Janet Barlow

15:37 14 Sep 23

Outstanding business right here! I needed a garage door opener installed quickly, and let me tell you, their service was on point, exceeding my expectations. Aiden, the technician, handled his business with true professionalism, getting everything done just like he said he would. I'm giving my full recommendation to anyone out there looking for top-notch help in this field.

Shawn H

19:36 14 Aug 23

Ryan is an extremely friendly, efficient, knowledgeable, professional person. Our door capsized at 7:30am. By 9:00am it was completely repaired. Shout out also to Robin who took my early morning phone call and coordinated everything. I am very impressed.

Bruce McColm

13:23 14 Aug 23

From the initial phone call until the job was done, communication was top notch. Both Ryan and Jed were great at their jobs, and I would not hesitate to call Canadoor with any other issues with my garage doors. Highly recommended.

E Knight

15:27 01 Aug 23

I recently had excellent service from Canadoor and their service person Jed.Canadoor communicated with me for time & date to make an appointment then called me to confirm the day before and also notified me the day Jed was coming. Jed did a complete assessment of my garage door and gave me several options to choose from to fix the problem and also mentioned some preventative maintenance.Just overall great service. I would highly recommend Canadoor.

Jan Planche

21:24 18 Jun 23

Jed is extremely knowledgeable and super helpful. Jed and Derek came to my door, super professional and incredibly helpful. They listened to me about what the issue was, didn't rush me through my explanation and then they made me feel like this was something that was an easy fix. Jed assessed everything once we were able to get my door open and provided me options. I was told they would be here between 2:30-3:30. They were here earlier, and in the time I should of been waiting for arrival, my door got fixed. Unheard of!!!!I am so thankful and would recommend Jed, Derek and this company over and over and over again! Thank you so much!

Zoe I

19:29 13 Jun 23

Exceptional customer service from the time of my initial call to inquire about a quote with Bonnie right through to the technicians Terry and Derek attending my house. All were very personable, knowledgeable and professional and took the time to explain the process and my options. I was particularly impressed with the text message that I received prior to my appointment time which provided the name of my technician and a photo so that I was fully aware of who would be attending my house. Nice personal touch!

Kim Kouri

18:49 29 May 23

We are extremely satisfied with the entire process to get a new garage door. Right from the technician who quoted to the helpful office representatives and the installation technician. All were knowledgeable, friendly and polite. We appreciated their upfront approach and that there were no hidden fees or additional costs. Worth every penny!

Kendall G

14:12 19 May 23

Well where do I start. Sara the sales rep who help me with what door I wanted. Mark who came over to do all the measurements and let me know what I needed to do before the install and Aidan and his assistant who did the installation and clean up. Great job by all the Canadoor team I would recommend them highly.

Gord Hiscott

20:38 03 May 23

Updating my review.Originally I was upset about pricing, however I was contacted by customer support and they went over everything in my bill. Truly an excellent company with amazing customer service and knowledgeable technicians. The two young men who fixed my garage were fast and professional, parts are under warranty.I recommend to anyone who’s googling pricing to consider that sources may be old (before COVID) and that a lot of company’s won’t go the extra mile like these guys will using high quality parts. Very satisfied with my experience and super easy to get a hold of them when you have questions

Nicole Dice

14:31 21 Apr 23

My whole experience so far has been outstanding. Phone reception was very polite and nice to talk to. Technician was very knowledgable and helpful. Installation was quick and the installers were very friendly.

Debbie O'Hara

16:24 18 Apr 23

Logan and his partner did excellent job today installing our new garage door and opener. Very pleased with there service. Thank you for great work.

Kevin Walters

22:39 10 Apr 23

I look after a building complex in Midland that has underground parking. Recently I had issues with the door opening for tenants. I could not leave it open for security reasons and the risk of the pipes freezing as it was cold out. I called Canadoor for a service call and they arrived within two hours. They were very professional, knowledgeable, and extremely polite. I was very impressed with their on site service. Was also impressed with the time frame that the phone call was answered and the professional manner that the issue was handled with the importance of getting the issue resolved. From my call being answered to the rapid service call, it was a great and rapid experience.

Lila Alexander

16:13 29 Mar 23

I had builder grade garage doors replaced. The replacement is very quiet opening and closing, as well being insulated doors there is no longer a rattle from the wind. They look phenomenal and installation was fast and professional. I would highly recommend Canadoor to anyone.

Frank Mayer

19:44 17 Jan 23

Canadoor has provided our company with a polished and professional manor, not often given to today's environment. Quality workmanship, in a timely manor. Very happy with our decision to make the switch to Canadoor.

Kathrine Marshall

19:03 05 Jan 23

Mark was timely, knowledgeable and walked me through my options. I appreciated his insight and professionalism. Garage door was repaired quickly and efficiently and preventative maintenance was done. This is my second experience with Canadoor and I am definitely a happy camper!

Diane Woolfrey

15:06 21 Dec 22

The Canadoor representative that came to our home was absolutely wonderful. So knowledgeable, helpful and intent on giving us the best option for our project. From the initial phone call to schedule the service, to the service itself, we were so impressed with the whole process. Thank you so much. Would recommend Canadoor to anyone.

Mimi Barber

21:59 13 Dec 22

Canadoor was very professional from speaking to book over the phone to completing service. I mentioned that I have kids who use the garage and there were issues with it closing safely. She immediately found the closest appointment next day. Terry was my technician, found the problem immediately and made sure all components were also working well and safe. He fixed the problem on the spot and all was great. Fast, efficient and professional from booking to service. Thank you!

Ahilan Kathirgamathamby

20:37 24 Nov 22

Our new garage door looks terrific! The installer (Mark Hardy) arrived promptly at 8:30 am and worked diligently and professionally to install the door perfectly! It sports a quiet automatic door opener! Mark ensured that the 22 year old existing trim was completely covered, carefully and neatly caulking to completely finish the look of a beautiful new garage door! He took time to explain some maintenance and problem solving tips, which I greatly appreciate! Thanks again Mark Hardy and Canadoor!

Diane Desgroseilliers

22:33 28 Sep 22

Zach was very professional. He showed up on time and was polite. There is a $130 arrival fee that goes towards any repairs if needed. I think this is reasonable. He was here for under an hour and fixed what needed to be fixed for a little more than what I was expecting to pay... but overall good service that I will use again if needed.

Ryan O

21:03 06 Sep 22

The whole Canadoor team was great to deal with for our garage door repair. The technicians were friendly and quickly found the problem and provided a few differently priced solutionsThey quickly repaired the door,checked it for proper operation and then explained it all to me and were then cleaned up and on their way. I would highly recommend them, and a fair price too

T X

21:02 24 Aug 22

Excellent customer service. Terry went over and above to complete the job in a timely manner and leave the site clean. Gave us full instructions for usage and maintenance of our doors and opener’s. I would highly recommend Canadoor!

Mike Newton

00:38 12 Aug 22

It was a pleasure having Terry come and explain every detail and give us options. Talked us through every step of our fix and explained the new operations. I would recommend Canadoor to anyone who wanted great work done in a timely manor. Thanks again to Terry.

George King

16:19 19 Jul 22

The only reason this got 4 stars instead of 5 is because there was a bump or two getting the appointment booked but it was more a technical glitch than anything else. Ryan came out and fixed my door. He was friendly, knowledgeable and efficient. He took the time to explain everything to me, made some suggestions, gave me a quote and did a great job fixing the problem. I would absolutely recommend Canadoor.

Diane R

18:04 25 Jun 22

Kaleb was not only knowledgeable but on time and professional. He came the day the appointment was set to go over the options we had for replacing out broken door. Was willing to shed light on what I needed to do to be ready for him when he came. Answered all my questions, was not pushy in any way. Knew I wanted an opener but understood it was not in the budget at this time and did not make me feel awaited about it. When the install date was booked he showed up within the time slot I was provided. He installed my door perfectly and made sure I was happy. The office staff was present to deal with when I originally called, the lady (who I am not sure if I got her name or forgot it… sorry) was clear to understand and was able to get me set up with an appointment. I would and will be recommending Kaleb and Canadoor Garage doors to anyone! Thank you for the professionalism and quality of work!

Michael Connick

19:04 16 Jun 22

We had some terrible trouble with how our garage doors were installed by another company. Terry was able to get to our place with short notice and stayed late to make sure everything was working well and our house was secure. His service was very friendly and courteous and ensured we were happy with everything before he left. I would highly recommend this business.

Matthew Wise

23:31 10 Jun 22

A1 service from first phone call to arrival of technicians who were polite knowledgeable respectful and friendly. Highly recommend this company.Ray finished job today June 3. Excellent work. Again friendly efficient respectful.

Joy Davis

18:17 03 Jun 22

We had an emergency situation: garage cord broke. From the call to visit (Joshua), people were courteous and very understanding of our situation.I called on the morning and they were able to come early afternoon.Highly recommend this business!!

Agustina Alcantara

19:34 02 Jun 22

Fast, courteous. The techs were very knowledgeable and gave me tips on maintaining our garage doors. I could not have asked for a better experience. Definitely recommend!

Miranda Travis

18:43 27 May 22

The service was awesome. Zachary was amazing. Would definitely recommend his service. Have nothing negative to say. He was prompt, very reasonable quote for the service provided. I am satisfied as a customer.

Roby Jose

14:39 27 May 22

Used Canadoor Barrie this morning, couldn't get out of my garage.Terry and Jason were here within an hour fixed my problem.Two of the most personable, helpful and obviously, knowledgeable.Thank you for a job well done.

Bill Gillies

17:45 25 May 22

So after a few bumps I got Jason. Absolutely amazing. Superior service and that’s what I want from a company I’m paying. Right now I’m over the moon with the work he did and his professionalism.

Angele Henderson

18:16 09 May 22

Garage door torsion spring broke. Called to book appointment. Next day Zachary came by 8 am and in no time had my door fixed and operational even better then it was before. Highly recommended. Very skilled and knowledgeable.

Neroxz

14:02 21 Apr 22

Recently had out garage door fixed. Had Jed and Ryan do the job. They were a pleasure to deal with and very professional. They fixed our issue and explained everything they were doing. Fantastic experience!

mandie s

00:02 20 Apr 22

Service arrived within 24 hours of first contact, which is amazing considering I’m about 40km out of their service area. The technician, Jacob, was very polite and respectful of the fact that my one year old daughter in the home is not yet eligible for vaccination and kept his distance. He fixed the garage door and the opener within an hour and even lubricated the door for free. On his way out he left me a canister of lubricant and instructions for maintenance so I don’t need to keep calling. Would recommend without reservation!

Omid Amirtabar

20:32 23 Mar 22

Couldn’t have asked or received better service. Starting with a cheerful Shannon answering my call and setting up the appointment to the exceptional, pleasant and prompt service of Andrew and Jed.Highly recommend and wouldn’t hesitate to use again in if future if ever required.Thanks Canadoor!

Bob Rose

19:07 21 Mar 22

He arrived on time and quickly diagnosed the issue with my garage door. He provided me with options and he was able to repair my door very quickly and for a very reasonable price. I am very pleased with the outcome .

Troy DeHart

17:22 03 Mar 22

Terry and his partner were terrific. They diagnosed the issue, explained everything clearly then fixed it. Their professionalism was evident in everything that they did.

D Gillan

22:01 23 Feb 22

Prompt and efficient service. Greatly appreciated Terry explaining what he was doing and why. Such a relief to have the door fixed and running so quickly. Thank you Terry, Mark.

Cheryl Swan

16:30 23 Feb 22

Very friendly service and they did an excellent job. I would recommend Canadoor to anyone who would like excellent service with a dependable, quality product. Thank-you Canadoor and thank-you Zac. ?

Michael Pustina

12:47 23 Feb 22

Excellent, quality, professional service. Both the service department (MaryAnn) and the technician installer (Terry) were polite, informed and caring about my specific needs.Arranged a diagnostic/install appointment suitable to my needs. Communicated via text then confirmed by phone. ‘Terry’ was very thorough, walked me through what he was going to do during the inspection, then called me back (I was at work at that time) with a complete detailed diagnostic, and a price for the work required to complete the repair.Work site was clean post install, old equipment removed as requested. The repairs to the garage door were neatly done and as described, the new garage door opener is a thing of beauty.We needed this job done as quickly as possible; nobody wants to ‘manually’ lift and close a garage door period, but especially during the winter when it’s snowing every other day. Canadoor and it’s team of professionals had me up and very smoothly running in less than 48 hours.Exceptional service!

Bruce J

16:13 19 Feb 22

Really good experience. Our installer Terry was professional, on time and explained everything to us in detail about our new opener. He made sure that everything worked and triple checked everything before he left. I would call Canadoor again for sure. Thanks Terry!

Ryan Spurr

15:22 18 Feb 22

Hey Canadoor your tops! Ten Star! I was referred to your company by a satisfied client and I would highly recommend Canadoor. Jonathan and Jed were friendly informative professional and provided excellent workmanship. Not to mention the high quality garage door they installed. I am extremely happy and I thank Jason Campeau for coordinating the job in a very timely fashion. Great Job Team Canadoor! Regards, Sheila at 3140.

Sheila McInnis

16:45 11 Feb 22

Service and installation was excellent.But price for a 1.5 hr. Of work incl. parts was WAY to high in my opinion.Never got the brake down on the cost of parts and install on my bill.

Wolfgang Beech

22:50 25 Jan 22

Great work by Terry. Efficient and professional. Work was complete, neat and tidy. All issues were addressed and repaired. Will use again when needed, and definitely recommend. ?

Mark Santos

16:02 07 Jan 22

Great service! The technician was knowledgeable, friendly and efficient.I would definitely recommend this company.

Carol Sasseville

19:14 05 Jan 22

Called and couple hours later my door was fixed. Would definetly recommend. Terry was great and made sure everything was in working order prior to leaving. Thank you.

Stephan Nobert

19:20 04 Jan 22

Immediate answer to my phone call; friendly assistance; same day service! Curtis was great: friendly, answered all questions, fixed problem easily. I would recommend this company!Peter

peter mucalov

23:11 29 Nov 21

Amazing customer experience. Terry is the agent that was sent to help me not only he did help me but he was also kind enough to inform me about the next step I have to take. Patient and detailed. Will recommend this company for sure

H Magnum

09:02 27 Nov 21

I’ve dealt with Canadoor and Terry as my tech on two occasions now and he’s been amazing to work with. He’s professional and informative. His work was quality and he had everything working perfectly in no time.Booking my appointment with Jason was a very effortless experience and they were out to see me in a couple of hours or less from my first call.I wouldn’t go anywhere else for anything to do for my garage door needs.

Wylie Ford

18:09 19 Oct 21

From the beginning when I called they were fantastic to deal with. First I had them install new garage doors. Very professional no mess! I always get compliments for my doors. Then this year I had then install side mount openers. Super silent... best thing ever! The technician John V was amazing. Can't say enough about this company. Highly recommend them!

Sally B

22:12 18 Jun 21

Wonderful experience from start to finish. Keith was so knowledgeable and patient with our questions and decision making. The installation technicians were prompt and professional and the customer support staff are all very helpful. Highly recommend!

Sandra Celli

15:04 15 Jun 21

Great service. From the booking to the techs visit. Was happy with his approach and ability to get the door adjusted. Looking forward to getting a door opener installed and will definitely use their service in the future.

Awesome Installz

14:30 08 Jun 21

Thank you Canadoor. Garage door and front door looks spectacular!!! Awesome job by the installers. Jonathan and his brother Corey were very accommodating to our requests. Great personalities! All the staff were professional and personal as well. Highly recommend Canadoor. Thank you!Don & Sandi

Sandi Currie

21:40 04 Jun 21

As always Canadoor was very helpful from my initial contact yesterday Marion walked us through a couple to save us a service call. When these didn’t work a service call was scheduled. Curtis called this am to inform us that he would be arriving ahead of schedule. Upon his arrival he explained what was needed to remedy our issue. Curtis is very knowledgeable and thorough.

Richard Clayton

13:01 04 Jun 21

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