Privacy Policy

CANADOOR SYSTEMS – Last updated November 17, 2023

This privacy notice for Canadoor Garage Doors (‘we’, ‘us’, or ‘our”), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

  • Visit our website at https://www.canadoorsystems.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at marketing@canadoorsystems.com

SUMMARY OF KEY POINTS

This summary provides key points from our privacy policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 
  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. How do we keep your information sate? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and steal or modify your information. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon anv request in accordance with applicable data protection laws.
  1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities or the Services, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. 

The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • contact preferences

 

We do not collect or process sensitive information via our website.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.


Information automatically collected:
In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Services.

 

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information such as:

  • your IP address 
  • browser and device characteristics 
  • operating system 
  • language preferences 
  • referring URLs
  • device name
  • Country & location
  • information about how and when you use our Services, and other technical information outlined below. 

 

This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.   LIke many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Usage Data. Usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services. Depending on how you interact with us, this data may include your IP address, and settings and information about your activity using our  Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access our Services. Depending on the device used, this device data may include information such as device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier operating system. 

 

  • Location Data. We collect location data such as information about your device’s location. which can be either precise or imprecise. How much information we collect depends on the type and setting of the device you use to access the Services. For example. we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of our Services.

  1. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of our Services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with our Services.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your requested Services or orders. We may process your information to fulfill and manage your orders, payments, returns and exchanges made through our Services.
  • To request feedback. We may process your information when necessarv to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences which you can change, or you may opt out of our marketing emails at any time.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location and more.
  • To post testimonials. We post testimonials on our Services that may contain personal information
  • To evaluate and improve our Services and your experience. We may process your information when we believe it is necessary to identify usage trends in order to determine the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience with them.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  1. WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?

    In Short: We only process your personal information when we believe it Is necessary and we have a valid legal reason (I.e. legal basis) to do so under applicable law to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights or to fulfill our legitimate business interests.

 

We may process your information if you have given us specific permission (I.e. express consent) to use your personal information to a specific purpose. or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

In some exceptional cases. we may be legally permitted under applicable law to process your information without your consent. includina. for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations regarding fraud detection and prevention
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability of the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

  1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

 

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with or during negotiations of a merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API).

  1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies (like web beacons and pixels) to collect and store your information.

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features of our Services.  If you have questions or comments about your privacy rights. you may email us at marketing@canadoorsvstems.com.

      6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes for which it was collected as outlined in this privacy policy unless otherwise required by law. 

 

Except as authorized or required by applicable law, we retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to meet ethical, legal, tax, accounting or appropriate government notification requirements. Once the retention period has expired, personal information is destroyed, deleted or made anonymous. Information that has been made anonymous can no longer be used to identify the person concerned.

 

       7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We have implemented specific policies and procedures concerning the governance and protection of your personal information. 

 

We have implemented appropriate and specific technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.

 

In the event of a confidentiality incident involving personal information, we take security measures to mitigate the risks of harm being caused to the persons concerned by the personal information targeted by the incident.

 

  1. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at marketing@canadoorsystems.com

 

  1. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

 

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. 

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us at: marketing@canadoorsystems.com

  1. HOW CAN I UNSUBSCRIBE, OPT OUT OR STOP EMAIL AND SMS MESSAGES?
    In short you can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying ‘STOP’ or ‘UNSUBSCRIBE’ to the SMS messages that we send, or by emailing us at marketing@canadoorsvstems.com to tell us that you want to opt out of marketing and promotional communication. 

 

You can withdraw your consent at any time and you will then be removed from our marketing lists. However, we may still communicate with you – for example. to send you service-related messages that are necessary for the administration and use of your account,  to respond to service requests, or for other non-marketing purposes.

 

  1. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you an email notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at: marketing@canadoorsystems.com

 

Or contact us by post at:

 

Canadoor Garage Doors

31 King Street

Barrie, Ontario L4N 6B5

Canada

  1. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at:  marketing@canadoorsystems.com